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Privacy Policy

Last Updated: 24 June 2025

At Air Cladding Supplies (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit aircladdingsupplies.com or interact with us in any other way.

1. Who We Are

Air Cladding Supplies is a UK-based supplier of cladding products and accessories.
Website: aircladdingsupplies.com

For data protection purposes, we are the “data controller” of the personal information you provide to us.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information – Name, email address, phone number, company name, postal address

  • Account Data – Username, login details, preferences

  • Order Information – Products ordered, payment method (not card details), shipping address

  • Usage Data – IP address, browser type, pages visited, and how you interact with our site

  • Communication – Emails, contact form submissions, chat messages or support queries

We do not store payment card details; these are handled securely by our payment processors.

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Respond to your queries or requests

  • Provide customer support

  • Send you order updates and important service communications

  • Improve our website and services

  • Comply with legal and regulatory obligations

  • (If consented) Send marketing or promotional emails

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contract – To fulfil a contract with you (e.g., to deliver an order)

  • Consent – Where you’ve given us permission (e.g., email marketing)

  • Legal Obligation – To comply with UK law

  • Legitimate Interests – For business and operational improvements (e.g., analytics)

5. Sharing Your Information

We may share your data with trusted third parties:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery partners (e.g., couriers)

  • IT service providers (e.g., website hosting, email services)

  • Professional advisors (e.g., accountants or legal consultants)

  • Regulatory or law enforcement agencies, when required

We do not sell your data to third parties.

6. Data Security

We implement appropriate technical and organisational measures to keep your personal information secure, including SSL encryption and secure server infrastructure.

7. Data Retention

We retain your data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Typically:

  • Order details: kept for up to 6 years

  • Enquiries: kept for up to 2 years

  • Marketing preferences: until you opt out

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data (“right to be forgotten”)

  • Object to or restrict processing in certain circumstances

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

9. Cookies

Our website uses cookies to enhance user experience and gather anonymised usage statistics. You can manage your cookie preferences through your browser settings.

For more information, please refer to our Cookie Policy (if available).

10. Contact Us

If you have questions about this policy or your data, please contact:

Air Cladding Supplies
Email: sales@theairgroup.co.uk
Phone: 01782 374499
Address: UNIT 1B, Cold Meece Estate, Cold Meece, Staffordshire, ST15 0SP